Would You Look at That!

Lynda May 2013Many thanks to my new friend - Lynda Frederick, MSPM, PMP – for agreeing to share this blog post with me (and you!).  You can find Linda on LinkedIn at: www.linkedin.com/in/lyndafrederick

I love this true story about a couple named Dow and Nancy.  Dow was busy working on his PhD and his wife Nancy helped out as his part time assistant and typist.  Dow was doing research in the maritime industry, so the couple spent five months in Europe traveling to different port cities and studying ships, ports, and logistics.

On a rare day off Dow and Nancy decided to explore a maritime museum; they just couldn’t get enough ships!  They came around a corner in the museum and saw a stained glass window that was a picture of… nothing!  It was just blobs.  After a brief glance, Dow said “That’s the ugliest thing I have ever seen!” and he proceeded on.

Dow

 

 

 

 

Nancy hung back and continued to look at the window.  There was something intriguing about it and she wondered what message the artist could be trying to send.  Suddenly, she saw it!  It was as if she was standing above a koi pond looking down at fish.  Instead of the silhouettes of fish that we draw as kids with an oval body and a triangle tail, the fish were beautiful blobs that gracefully overlapped each other.  “Would you look at that!”  Nancy called for Dow to come back to look at the window again.

Once Nancy pointed out the elusive koi, the couple stood for a few minutes taking in the beauty of the fish in the window.  When they returned from their research trip, Dow and Nancy loved to tell the story of the fish window.

Here’s a challenge for you.  What do you look at every day?  What do you overlook every day?  Where have you become complacent?  I challenge you to look for something in a new way.  Look for fish!  Find something you can improve or refine or automate or clean up or simply make better.  The fish are there, you just need to look for them.

Until your next trip to LisaLand…Happy Fishing!

New Courses at ITSM Academy – Scrum and DevOps

itsmacademy_smallWe have been working (tirelessly!) on our newest Line of Training – Agile Service Management®, and are continuing to add new courses to our portfolio.  We are thrilled to announce the following courses:

  • DevOps Overview - 4 hour virtual class, introducing concepts of DevOps. February 28 (with many more options to come), virtual classroom.
  • DevOps Fundamentals - 2 day certification course, provides attendees the ability to formulate a high-level strategy and action plan for adopting DevOps in their organization.  April 7-10, virtual classroom.
  • Certified ScrumMaster - 2 day certification course, which we are delivering in partnership with a leading Rep of the Scrum Alliance.  March 17-18 in Fort Lauderdale, Florida.
  • Agile Service Management: Applying Scrum to Process Design - 5 hour virtual class. Coming soon.

For more information on these courses, or to register, please visit our website.

Until your next trip to LisaLand…Happy Learning!

Work at ITSM Academy!

We have 2 great sales openings at the Academy; Business Development Manager (virtual) and Public Education Sales (Ft. Lauderdale).

Public Education Sales

ITSM Academy’s Public Education Sales team member is a skilled sales person who can effectively sell seats into our open enrollment (public) classrooms.  The ideal candidate will be located in South Florida, and will:

  • Generate sales via the telephone, in person, targeted email marketing and Social Media.

  • Articulate the purpose, key features, advantages, and value proposition of ITSM Academy’s portfolio.

  • Work from the Ft. Lauderdale Training Center every day of class to interact with learners. (May work from home on non-class days).

  • Promptly answer in-bound calls and web requests to convert to sales.

  • Develop and deliver proposals and quotes for individuals and groups.

  • Apply effective time management techniques and strategies to prioritize activities related directly to selling and minimize non-productive sales activities.

  • When necessary, travel to represent ITSM Academy to potential class locations, tradeshows and/or user groups.

  • Contribute to the growth of ITSM Academy through ideas and suggestions to help us to achieve outlined targets.

Business Development Manager
ITSM Academy’s Business Development Manager is a skilled business development manager / sales person who can effectively sell our full portfolio of training to existing and prospect accounts, using our extensive database.  In this Virtual (work from home) position, the right candidate will:

  • Conduct new business development via phone, research, in person client visits and networking

  • Partner with clients and prospects through a strategic and consultative sales approach to understand their business needs, issues, strategies and priorities and translate into best fitting service / product mix

  • Develop and deliver; client profiles, client presentations, proposals, quotes, Statements of Work, etc.

  • Acquire and integrate industry knowledge related to general trends, emerging technologies, competitors, etc. into strategic account planning and sales activities

  • Apply effective time management techniques and strategies to prioritize activities related directly to selling and minimize non-productive sales activities

  • Prioritize and performs a variety of concurrent tasks with minimal direction

  • When necessary, travel to represent ITSM Academy to potential and existing clients, and tradeshows

  • Contribute to the growth of ITSM Academy through ideas and suggestions

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ITSM and/or Training Sales Experience is strongly preferred.  Our strong internal process, tools and teams provides the right candidate with a fun and lucrative working environment.

ITSM Academy is a full service IT Service Management Provider, specializing in Education and Advice. Our work environment is built on trust, loyalty and long term relationships. We provide solutions to our clients based on those same values.

Working with our team will be a fun, exciting and fulfilling experience.

ITSM Academy proudly offers a comprehensive employee benefit program which contribute to an exceptional and competitive place of employment. Program includes paid holidays, paid vacation days, medical insurance coverage through BlueCrossBlueShield as well as Flexible Spending Accounts (Section 125) for Medical and Dependent Care Costs. We also provide eligible employees with immediate vested 401(k) Qualified Retirement Plan upon 1 year of service which is an excellent means of long-term savings for your retirement.

ITSM Academy is an equal opportunity employer.


Submit Resume

Go Outside and Play

As I sit here typing this on the “computer that lives in my purse” I think again, “I’m so glad I live in the future”.  I consider myself a pretty Early Adopter of technology (and social media) and I really appreciate how much it has enriched my job.  And how so many other tech advancements have enriched my personal life.

But, when I look at my friend’s 3.5-year old daughter, who has had her own Kindle since last Christmas (13 months!) it makes me thankful that I am of the “last outside generation”.

We HAD to go outside to play, there was nothing else to do.  We only had 3 channels on the TV!  I grew up with parents who placed value in saving for college over buying us fancy toys.  So, while there was access to gaming in my teenage years, that wasn’t an option in my family.

mybikeMy childhood was filled with dare-devil stunts on our bikes (look ma’ no helmets), pick-up ball games in the empty lot across the street from the house, jumping on Kelly’s trampoline, swimming in the pool until we were prunes, and laying out in the backyard with Crisco for my “suntan lotion” and lemons washed into my hair.  On rainy days, it was cards, Monopoly, treasure hunts and books.

Those “non-tech” activities taught me skills that I’m not sure how many kids are learning today.  Including, but certainly not limited to;

  • Fear nothing
  • Use your imagination, you can create any world you want
  • Read books, you can escape to any world you want
  • Organize games – if you are enthusiastic, your friends will follow you anywhere
  • etc. etc.

I can’t even begin to speculate how the hours, and hours (and hours!) of Monopoly and strategy games assist me in running our business….

Alright, I acknowledge that this somewhat sentimental ranting is possibly a by-product of getting older…but I know this, I am so very thankful that “go outside and play” was one of my Mom’s top mantras. (Followed very closely by, “did you put your toys away?” and the perennial, “have you made your bed?”)

And I’m glad that it’s stayed with me.  That I still really enjoy swimming in the ocean, walking on the beach, a pick-up game, riding my bike (and scooter), playing cards, reading books, etc. etc.

So if you are feeling stagnant, unimaginative, or just tired / old, here is my advice: “Go Outside and Play”!

Until your next trip to LisaLand…Happy Playing

LisaLand

Certified ScrumMaster (CSM) Round Table

CSM Round Table

Join us for a complimentary webinar: Certified ScrumMaster (CSM) Round Table on Thursday, February 20th at 11am (Eastern) – Register

Everyone is talking about Agile and Scrum. But how does Agile apply to service management and DevOps?

Spend some time with two of our ITSM Academy Certified ScrumMasters, Donna Knapp and Jayne Groll, as they share their insights and advice on how Agile can improve IT’s velocity and Time to Value.

Have questions you want included? Post them on Twitter; #askITSMscrum @ITSMAcademy.

Until your next trip to LisaLand…Happy Learning!

2013 The Year of Innovation

At the end of 2012, we declared that 2013 would be “The Year of Innovation” here at ITSM Academy. And I’m proud to say it was!

This year, we’ve concentrated on 2 large projects.
1. my.itsmacademy.com - our Learner Portal
2. GAME ON! An Interactive Learning Experience

fill_the_seat.jpgAs I wrote about a few weeks back, part of the reason we were able to accomplish standing up both of these in a single years was by attaining our Certified ScrumMaster certs along the way. We have morphed from a standard Waterfall project methodology, using Agile instead. That wasn’t an easy transition.

Focusing on Shippable Products and running in 2 week sprints has been great. This has really helped us with prioritization. In an organization our size, self organizing teams makes sense, but appointing 3 individuals to be Scrum Master, Product Owner and then Team Members, isn’t always realistic. So we’ve taken the best of what we learned from Scrum, and have adapted to fit our needs.

An exciting by-product of this, is that it really helped us focus on our next Line Of Training – Agile ITSM.  We have 4 new classes which we are adding early 2014:

  • DevOps Overview – 4 hour virtual class, introducing concepts of DevOps. January 24 and February 28 (with many more options to come), virtual classroom.
  • DevOps Fundamentals – 2 day certification course, this course provides attendees the ability to formulate a high-level strategy and action plan for adopting DevOps in their organization.  April 7-10, virtual classroom.
  • Certified ScrumMaster – 2 day certification course, which we are delivering in partnership with a leading Rep of the Scrum Alliance.  March 17-18 in Fort Lauderdale, Florida.
  • Agile Service Management: Applying Scrum to Process Design – 5 hour virtual class. Coming soon.

So, with our 10th anniversary behind us (how is THAT possible?  Oh, Jayne Groll wrote a great blog about our first ten years…) we continue to grow, morph and change.  Which I’ll be honest, is something we are proud of ;-)

Until your next trip to LisaLand…Happy Innovating!

LisaLand

 

T’was the Night Before Christmas

Twas the Night before ChristmasWell, it’s Christmas Eve here in Florida, and Baby it’s Not Hot Outside ;-)  Only 68 degrees, with a high today of 79! Brrrhhhh.

That got me to thinking about Christmas Past….so for all of you that had matching PJ’s – and even those of you who didn’t… Merry Christmas and a Happy Healthy 2014.

Until Your next trip to LisaLand…Happy Holidays!