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Lisa Schwartz, co-founder and Chief Operating Officer of ITSM Academy, leads and directs the operations of the company. A Certified Process Design Engineer (CPDE), and self proclaimed Process Junkie, Lisa holds certifications in ITIL®, ISO/IEC 20000 and MOF. She is also a Certified ScrumMaster. She ensures ITSM Academy is run on best practices principles, focusing on Continual Service Improvement – inside and outside of the training room.
Lisa actively participates with ITSM Academy’s clients, developing comprehensive training programs, which provide flexible and sustainable education solutions.
For over 15 years, Lisa has held senior roles in IT Service Organizations. Prior to ITSM Academy, she was the Enterprise and Network Management Practice Manager for a large, professional implementation company specializing in best-in-class ITSM tools. In this role, she assisted her clients in attaining organizational improvement through the implementation of IT management processes and techniques based upon those described in the IT Infrastructure Library.
A co-founder of the local chapter of the IT Service Management Forum (itSMF USA) and founder of the South Florida Help Desk Institute (HDI), Lisa also served as the 2005/2006 itSMF USA Vice-Chair, Communications.
Lisa’s enthusiasm for IT Service Management excellence has helped ITSM Academy grow and expand our capabilities to continue to exceed our client’s expectations.
Quote: “If we did all the things we are capable of doing, we would literally ASTOUND OURSELVES.” ~ Thomas Edison
Specialties: Our NextGen ITSM® educational framework includes accredited and sustainable IT Infrastructure Library® (ITIL®), Process Design (CPDE), ISO/IEC 20000 and Agile Service Management®, including Certified ScrumMaster®, training and education. Our business values are founded in trust, loyalty, professionalism and long term relationships.