New Courses at ITSM Academy – Scrum and DevOps

itsmacademy_smallWe have been working (tirelessly!) on our newest Line of Training – Agile Service Management®, and are continuing to add new courses to our portfolio.  We are thrilled to announce the following courses:

  • DevOps Overview – 4 hour virtual class, introducing concepts of DevOps. February 28 (with many more options to come), virtual classroom.
  • DevOps Fundamentals – 2 day certification course, provides attendees the ability to formulate a high-level strategy and action plan for adopting DevOps in their organization.  April 7-10, virtual classroom.
  • Certified ScrumMaster – 2 day certification course, which we are delivering in partnership with a leading Rep of the Scrum Alliance.  March 17-18 in Fort Lauderdale, Florida.
  • Agile Service Management: Applying Scrum to Process Design – 5 hour virtual class. Coming soon.

For more information on these courses, or to register, please visit our website.

Until your next trip to LisaLand…Happy Learning!

Work at ITSM Academy!

We have 2 great sales openings at the Academy; Business Development Manager (virtual) and Public Education Sales (Ft. Lauderdale).

Public Education Sales

ITSM Academy’s Public Education Sales team member is a skilled sales person who can effectively sell seats into our open enrollment (public) classrooms.  The ideal candidate will be located in South Florida, and will:

  • Generate sales via the telephone, in person, targeted email marketing and Social Media.

  • Articulate the purpose, key features, advantages, and value proposition of ITSM Academy’s portfolio.

  • Work from the Ft. Lauderdale Training Center every day of class to interact with learners. (May work from home on non-class days).

  • Promptly answer in-bound calls and web requests to convert to sales.

  • Develop and deliver proposals and quotes for individuals and groups.

  • Apply effective time management techniques and strategies to prioritize activities related directly to selling and minimize non-productive sales activities.

  • When necessary, travel to represent ITSM Academy to potential class locations, tradeshows and/or user groups.

  • Contribute to the growth of ITSM Academy through ideas and suggestions to help us to achieve outlined targets.

Business Development Manager
ITSM Academy’s Business Development Manager is a skilled business development manager / sales person who can effectively sell our full portfolio of training to existing and prospect accounts, using our extensive database.  In this Virtual (work from home) position, the right candidate will:

  • Conduct new business development via phone, research, in person client visits and networking

  • Partner with clients and prospects through a strategic and consultative sales approach to understand their business needs, issues, strategies and priorities and translate into best fitting service / product mix

  • Develop and deliver; client profiles, client presentations, proposals, quotes, Statements of Work, etc.

  • Acquire and integrate industry knowledge related to general trends, emerging technologies, competitors, etc. into strategic account planning and sales activities

  • Apply effective time management techniques and strategies to prioritize activities related directly to selling and minimize non-productive sales activities

  • Prioritize and performs a variety of concurrent tasks with minimal direction

  • When necessary, travel to represent ITSM Academy to potential and existing clients, and tradeshows

  • Contribute to the growth of ITSM Academy through ideas and suggestions

—————————
ITSM and/or Training Sales Experience is strongly preferred.  Our strong internal process, tools and teams provides the right candidate with a fun and lucrative working environment.

ITSM Academy is a full service IT Service Management Provider, specializing in Education and Advice. Our work environment is built on trust, loyalty and long term relationships. We provide solutions to our clients based on those same values.

Working with our team will be a fun, exciting and fulfilling experience.

ITSM Academy proudly offers a comprehensive employee benefit program which contribute to an exceptional and competitive place of employment. Program includes paid holidays, paid vacation days, medical insurance coverage through BlueCrossBlueShield as well as Flexible Spending Accounts (Section 125) for Medical and Dependent Care Costs. We also provide eligible employees with immediate vested 401(k) Qualified Retirement Plan upon 1 year of service which is an excellent means of long-term savings for your retirement.

ITSM Academy is an equal opportunity employer.


Submit Resume