DevOps Resources

In the last 2 years, there has been groundswell of interest in DevOps; some of my favorites;

  • Websites: www.devops.com
  • Certification Training:
  • Conferences: #DOES14
    • The DevOps Enterprise Summit will assemble leaders of large, complex organizations who are adopting #DevOps, and who will be sharing their transformation stories.
    • They have announced speakers from GE Energy, Macy’s, Disney, Blackboard, Ticketmaster, Target, US Dept of Homeland Security, Nordstrom, Capital One, Raytheon, Barclays…
    • If you love heroic and courageous tales of DevOps transformations, this conference is for you!
    • Use promo code ITSM20 for a 20% discount!

Until your next trip to LisaLand… Happy Reading, Conferencing and Training!

The Phoenix Project – I Still Love It!

PartsUnlimitedLast night, I spoke with Gene Kim – @RealGeneKim – author, evangelist and all-around wonderful person.  In the course of the conversation, we spoke about the impact the book, “The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win” has had on our industry. Gene – our webinar was over two years ago – August 2012!

Looking back on my notes, here is what I said at the time.

There are only a handful of books that have a permanent location in my office bookshelf, and this is one of them. It’s a fantastic book that reads like a work of fiction, captivates like a mystery and educates like a textbook.

The characters are immensely engaging, and as the plot thickened I found myself thinking, “Holy Toledo Batman, how are they going to get out of this mess?”

Along with Bill, Patty, Wes, John and team, I was learning the core principles of DevOps.  It’s like one of those recipes where they hide the vegetables.  What you’re reading is good for you, but tastes so good going down, that you didn’t even notice.  I learned so much about DevOps, and how ITSM can truly help the business win.

If you have a chance, read it — I know you’ll enjoy it as much as I did!

Since that time, there has been groundswell of interest in DevOps; some of my favorites;

  • Websites: www.devops.com
  • Certification Training:
  • Conferences:
    • The DevOps Enterprise Summit will assemble leaders of large, complex organizations who are adopting #DevOps, and who will be sharing their transformation stories.
    • They have announced speakers from GE Energy, Macy’s, Disney, Blackboard, Ticketmaster, Target, US Dept of Homeland Security, Nordstrom, Capital One, Raytheon, Barclays…
    • If you love heroic and courageous tales of DevOps transformations, this conference is for you!
    • Use promo code “ITSM20” for a 20% discount! (Expires 9/28)

Until your next trip to LisaLand… Happy Reading, Conferencing and Training!

ITIL is turning 25 this year…just like me, who knew! ;)

Guest Host Post – by Donna Knapp (@ITSM_Donna)

ITIL is turning 25 this year…just like me, who knew! 😉

ITILResearchIn honor of this milestone, AXELOS commissioned a study (The Importance of ITIL® – A Global View – 2014 and Beyond) to provide a global and independent assessment of the current perception of ITIL, engaging nearly 400 C-Level and medium tier service managers in key international regions across a range of industries.

One of the stated reasons that the study was commissioned is because ITIL’s benefits are being questioned in light of factors such as cloud computing, more advanced automation, and agile. The results of the study reaffirm ITIL’s value, particularly in the eyes of IT executives. In fact, according to the study, just under 70% of executives indicated that ITIL is becoming more important in light of these trends.

Other interesting results presented in the survey include:

  • 71% of those surveyed view ITIL as playing a tangible role in supporting the move to DevOps and Agile
  • ITIL 2011 adopters are more likely to see ITIL as growing in importance
  • 40% of non-2011 respondents plan to move to 2011 soon
  • Certification and training was deemed the most valuable resource (over, for example, the core books themselves)
  • Having said that…43% of respondents specified ‘too busy’ as their reason for not taking ITIL training (Lisa Note:  this is one of the many reasons ITSM Academy is now delivering live, virtual training and supplementing with our Learner Portal!)
  • We still have a ways to go, however…only 21% of the organizations surveyed had achieved ‘improved agility and flexibility in provisioning services’  through ITL (Agile Service Management to the rescue!)

Have I peaked your interest?

Click here to check out the complete study.

Until your next visit to LisaLand… Happy ITILing!

New Courses at ITSM Academy – Scrum and DevOps

itsmacademy_smallWe have been working (tirelessly!) on our newest Line of Training – Agile Service Management®, and are continuing to add new courses to our portfolio.  We are thrilled to announce the following courses:

  • DevOps Overview – 4 hour virtual class, introducing concepts of DevOps. February 28 (with many more options to come), virtual classroom.
  • DevOps Fundamentals – 2 day certification course, provides attendees the ability to formulate a high-level strategy and action plan for adopting DevOps in their organization.  April 7-10, virtual classroom.
  • Certified ScrumMaster – 2 day certification course, which we are delivering in partnership with a leading Rep of the Scrum Alliance.  March 17-18 in Fort Lauderdale, Florida.
  • Agile Service Management: Applying Scrum to Process Design – 5 hour virtual class. Coming soon.

For more information on these courses, or to register, please visit our website.

Until your next trip to LisaLand…Happy Learning!

Certified ScrumMaster (CSM) Round Table

CSM Round Table

Join us for a complimentary webinar: Certified ScrumMaster (CSM) Round Table on Thursday, February 20th at 11am (Eastern) – Register

Everyone is talking about Agile and Scrum. But how does Agile apply to service management and DevOps?

Spend some time with two of our ITSM Academy Certified ScrumMasters, Donna Knapp and Jayne Groll, as they share their insights and advice on how Agile can improve IT’s velocity and Time to Value.

Have questions you want included? Post them on Twitter; #askITSMscrum @ITSMAcademy.

Until your next trip to LisaLand…Happy Learning!

2013 The Year of Innovation

At the end of 2012, we declared that 2013 would be “The Year of Innovation” here at ITSM Academy. And I’m proud to say it was!

This year, we’ve concentrated on 2 large projects.
1. my.itsmacademy.com – our Learner Portal
2. GAME ON! An Interactive Learning Experience

fill_the_seat.jpgAs I wrote about a few weeks back, part of the reason we were able to accomplish standing up both of these in a single years was by attaining our Certified ScrumMaster certs along the way. We have morphed from a standard Waterfall project methodology, using Agile instead. That wasn’t an easy transition.

Focusing on Shippable Products and running in 2 week sprints has been great. This has really helped us with prioritization. In an organization our size, self organizing teams makes sense, but appointing 3 individuals to be Scrum Master, Product Owner and then Team Members, isn’t always realistic. So we’ve taken the best of what we learned from Scrum, and have adapted to fit our needs.

An exciting by-product of this, is that it really helped us focus on our next Line Of Training – Agile ITSM.  We have 4 new classes which we are adding early 2014:

  • DevOps Overview – 4 hour virtual class, introducing concepts of DevOps. January 24 and February 28 (with many more options to come), virtual classroom.
  • DevOps Fundamentals – 2 day certification course, this course provides attendees the ability to formulate a high-level strategy and action plan for adopting DevOps in their organization.  April 7-10, virtual classroom.
  • Certified ScrumMaster – 2 day certification course, which we are delivering in partnership with a leading Rep of the Scrum Alliance.  March 17-18 in Fort Lauderdale, Florida.
  • Agile Service Management: Applying Scrum to Process Design – 5 hour virtual class. Coming soon.

So, with our 10th anniversary behind us (how is THAT possible?  Oh, Jayne Groll wrote a great blog about our first ten years…) we continue to grow, morph and change.  Which I’ll be honest, is something we are proud of 😉

Until your next trip to LisaLand…Happy Innovating!

LisaLand

 

Hey, There is Something to this ‘Agile’ Thing

A few months ago, several of the ITSM Academy team (including yours truly), earned our Certified ScrumMaster (CSM) Certificates.  While Scrum – and Agile – are typically utilized for software development projects, we quickly realized a lot of the knowledge and tools that can be applied to any project type.

Here at the Academy, we’ve undertaken one of the biggest projects we’ve ever tackled. We are standing up a Learner Portal, www.my.itsmacademy.com.  This portal will touch every line of business, and is a huge value-add for our learners.  To learner more about it, please click here.

When we came home from our Scrum training we were, “hot and happy and ready to go”. We were planning on applying our new skills to the Learner Portal project.  But then the real world reared its head and we didn’t immediately, or correctly, begin applying the knowledge.

I’ve said, since we started the company, that we will never use that terrible expression about the Cobbler not being able to fix his own kids shoes.  Based on this, and our desire to recoup our return on investment, we knew we had to buckle down and built a plan.  So that’s what we did.

We didn’t start fully, we probably didn’t even start “right”… but we started.

We identified our first Sprint – and have been running ever since! With each Sprint retrospective, we take the time to improve the way we are using Agile and our Sprints.

The result has been that we are getting more “ship-able products” to market.  These include (but are not limited to 🙂

So, in a nutshell, Agile is keeping the Academy rolling at a brand new speed!  We are excited to introduce the courses above, which will help our clients and alumni start Sprinting too 😉

Until your next trip to LisaLand…Happy Sprinting!

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