Please join us for January’s “Webucation”; – Register
On Thursday, January 20, 2015, Jeff Brooks, Research Vice President at Gartner, Inc. will present:
The IT Operations Scenario: Preparing for the Bi-Modal Future
Often left to flounder in the dungeon of IT, IT operations needs to break free from those traditional practices and become part of the organization’s growth. This will only occur through embracing current thoughts and practices around bimodal IT and creating an IT operations organization that will both renovate the core and exploit the new.
We will explore these key issues affecting I&O leaders:
What is the current state of IT operations?
What is the future state of IT operations?
What best practices and technologies will help us migrate from current state to future state?
This one is for you @ITSM_Donna (well, it’s actually From you too… LOL)
How is it October?
What are you doing for National Customer Service Week?
National Customer Service Week (NCSW), is held the first week in October each year and is designed to raise awareness of customer service and the vital role it plays within an organization. It is also an opportunity to say thank you to those who work in customer service for a job well done.
So to those of you who are customers / clients / learners / alumni of ITSM Academy… THANK YOU.
And to our talented, dedicated, loyal and hard-working teams… THANK YOU. Each and every one of you plays an invaluable role in making ITSM Academy a place that is easy to do business with – and that’s something that makes us proud. #ILoveMyTeam
DevOps Enterprise is THE event for people who are bringing Lean principles into the IT value stream while building DevOps and Continuous Delivery into their organization.
The conference assembles leaders of large, complex organizations who will be sharing their transformation stories.
They have announced speakers from: GE Energy, Macy’s, Disney, Blackboard, Ticketmaster, Target, US Dept of Homeland Security, Nordstrom, Capital One, Raytheon, Barclays and more.
If you love heroic and courageous tales of DevOps transformations, this conference is for you!
If you can join me and members of the #ITSMCrew then register using promo code “ITSM20” for a 20% discount!
So, it’s really weird/sad/strange to not be attending itSMF Fusion (for the first time in 11 years!) but I am very excited to learn from these awesome organizations, make new friends and see my amigos who are attending.
Until your next trip to LisaLand…Happy Conferencing!
ITIL is turning 25 this year…just like me, who knew! 😉
In honor of this milestone, AXELOS commissioned a study (The Importance of ITIL® – A Global View – 2014 and Beyond) to provide a global and independent assessment of the current perception of ITIL, engaging nearly 400 C-Level and medium tier service managers in key international regions across a range of industries.
One of the stated reasons that the study was commissioned is because ITIL’s benefits are being questioned in light of factors such as cloud computing, more advanced automation, and agile. The results of the study reaffirm ITIL’s value, particularly in the eyes of IT executives. In fact, according to the study, just under 70% of executives indicated that ITIL is becoming more important in light of these trends.
Other interesting results presented in the survey include:
71% of those surveyed view ITIL as playing a tangible role in supporting the move to DevOps and Agile
ITIL 2011 adopters are more likely to see ITIL as growing in importance
40% of non-2011 respondents plan to move to 2011 soon
Certification and training was deemed the most valuable resource (over, for example, the core books themselves)
Having said that…43% of respondents specified ‘too busy’ as their reason for not taking ITIL training (Lisa Note: this is one of the many reasons ITSM Academy is now delivering live, virtual training and supplementing with our Learner Portal!)
We still have a ways to go, however…only 21% of the organizations surveyed had achieved ‘improved agility and flexibility in provisioning services’ through ITL (Agile Service Management to the rescue!)
I am kind of “little girl excited” about our next webinar. Probably because, ever since I was a little girl, I have LOVED the Olympics; summer and winter, I equally love them both. Some of my fist TV memories are centered on the Olympics. Nadia, Flo-Jo, Eric Heiden, Greg Louganis, Mary Lou, Apollo; actually it would take too long for me to list them all! Let’s just say it’s serious. And now with TiVo, it’s almost ridiculous… but that’s for another day…
The point of today’s post is to invite you to our September Webinar; DevOps Gold: What the Olympics Teaches Us About Agile Development and Release. Presented by: Dave Roberts, Executive Advisor, BMC Software. Thursday, September 18, 2014 at 11am (Eastern) – Register
At the recent winter Olympics in Sochi, Russia, we saw athletes from all over the world striving for excellence. Some turned in the best performance of their lives and came home with a gold medal. Others, some favorites, struggled and saw their dreams slip away. In this presentation, we’ll see how DevOps done right is a lot like the Olympics. If you set reasonable goals, train hard, and execute well, you’ll reach DevOps Gold, too. But if you take your releases for granted, you may end up with nothing to show for it.