ITSM Academy Presenting at Fusion

I think this is the 10th year in a row that at least one ITSM Academy team member has spoken at @itsmf_usa Fusion – #SMFUSION14 – event.  As Montgomery Gentry says; “That’s something to be proud of.”

This year, my business partner, Jayne Groll (@ITSM_Jayne) has been invited to present on two topics:

And Donna Knapp (@ITSM_Donna) will be co-presenting with Anthony Orr: Breakfast Briefing 01: How to Pass Your MALC Exam – If you are planning on becoming an #ITIL Expert, and you are attending Fusion, don’t miss this breakfast!

Until your next visit to LisaLand…Happy Conferencing!

Welcome to LisaLand

People often say to me, “you should write a book”. As a matter of fact, three peers at the itSMF Fusion conference said it to me this week. And of course, my immediate reaction is, “I don’t have time to write a book”… and I don’t. But, one of our keynote speaker’s – Cindy Solomon – talked about courage. And I realized, I can be courageous and start a blog. It’s not a book, but I think my random moments of inspiration are better suited to short blogs anyway – LOL.

The plan is to write about the things I know… process improvement, motivating teams, using humor and storytelling skills to foster relationship, etc.

Check out my professional profile and connect with me on LinkedIn.

#ILoveMyJob

LisaLand