Fusion 13 – Top 10 Take Homes

The ITSM Academy team who attended Fusion (Jayne, Lisa, Donna, Mike and Chantell) each contributed our top 2 take homes from this Fantastic conference…. for your reading pleasure….view the slide deck 😉

Also view our video’s on ITSM Academy’s YouTube Channel:

And read Jayne’s blog, Introducing the First Service Management Congress!

Until your next trip to LisaLand…Happy Reading! (and viewing)

Advertisements

Welcome to LisaLand

People often say to me, “you should write a book”. As a matter of fact, three peers at the itSMF Fusion conference said it to me this week. And of course, my immediate reaction is, “I don’t have time to write a book”… and I don’t. But, one of our keynote speaker’s – Cindy Solomon – talked about courage. And I realized, I can be courageous and start a blog. It’s not a book, but I think my random moments of inspiration are better suited to short blogs anyway – LOL.

The plan is to write about the things I know… process improvement, motivating teams, using humor and storytelling skills to foster relationship, etc.

Check out my professional profile and connect with me on LinkedIn.

#ILoveMyJob

LisaLand