The ITSM Academy team who attended Fusion (Jayne, Lisa, Donna, Mike and Chantell) each contributed our top 2 take homes from this Fantastic conference…. for your reading pleasure….view the slide deck 😉
People often say to me, “you should write a book”. As a matter of fact, three peers at the itSMF Fusion conference said it to me this week. And of course, my immediate reaction is, “I don’t have time to write a book”… and I don’t. But, one of our keynote speaker’s – Cindy Solomon – talked about courage. And I realized, I can be courageous and start a blog. It’s not a book, but I think my random moments of inspiration are better suited to short blogs anyway – LOL.
The plan is to write about the things I know… process improvement, motivating teams, using humor and storytelling skills to foster relationship, etc.
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