The ITSM Academy team who attended Fusion (Jayne, Lisa, Donna, Mike and Chantell) each contributed our top 2 take homes from this Fantastic conference…. for your reading pleasure….view the slide deck 😉

Also view our video’s on ITSM Academy’s YouTube Channel:

• Donna Knapp, This Week “off” Campus
• Lisa Schwartz, Fusion Wrap-Up – Sidenote; WOW, I don’t think that’s how I talk in person!

And read Jayne’s blog, Introducing the First Service Management Congress!

Until your next trip to LisaLand…Happy Reading! (and viewing)