Continual Professional Development (CPD) to support ITIL®

AXELOS, the ITIL® Accreditor, has recently announced they are working on a Continual Professional Development (CPD) service to support the AXELOS Global Best Practice Portfolio including ITIL.

From their press release…

“The CPD programme will create and establish lifelong personal brand value by enabling individuals to stay current in their knowledge and protect the investment they have made in the AXELOS Global Best Practice qualifications. This best of breed service is designed to be truly customer centric – tailoring professional development to individual needs and allowing an individual to learn in a way that best suits them.”

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We will keep you posted as we continue to learn more about their plans.

Until your next trip to LisaLand…Happy Learning!

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Lean Solutions  – Agile Transformation at the United States Postal Service

OctoberWe are pleased to announce that next month’s webinar is another practitioner presentation!

Please join us for; Lean Solutions  – Agile Transformation at the United States Postal Service.  – Register

On Thursday, October 16, Mark Mittelman, United States Postal Service presents USPS’s story of Agile Transformation.

The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace.  The Postal Service implemented the Agile methodology, replacing the traditional waterfall methodology to improve project communication, increase customer satisfaction, realize business benefits quickly, and improve overall quality.  Please join us as Mark outlines the challenges Postal faced before using Agile, how Agile has been implemented across the enterprise, lessons learned, benefits and where they are headed next with Agile Transformation.

Register Today

Until your next trip to LisaLand…Happy Learning!

DevOps Resources

In the last 2 years, there has been groundswell of interest in DevOps; some of my favorites;

  • Websites: www.devops.com
  • Certification Training:
  • Conferences: #DOES14
    • The DevOps Enterprise Summit will assemble leaders of large, complex organizations who are adopting #DevOps, and who will be sharing their transformation stories.
    • They have announced speakers from GE Energy, Macy’s, Disney, Blackboard, Ticketmaster, Target, US Dept of Homeland Security, Nordstrom, Capital One, Raytheon, Barclays…
    • If you love heroic and courageous tales of DevOps transformations, this conference is for you!
    • Use promo code ITSM20 for a 20% discount!

Until your next trip to LisaLand… Happy Reading, Conferencing and Training!

The Phoenix Project – I Still Love It!

PartsUnlimitedLast night, I spoke with Gene Kim – @RealGeneKim – author, evangelist and all-around wonderful person.  In the course of the conversation, we spoke about the impact the book, “The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win” has had on our industry. Gene – our webinar was over two years ago – August 2012!

Looking back on my notes, here is what I said at the time.

There are only a handful of books that have a permanent location in my office bookshelf, and this is one of them. It’s a fantastic book that reads like a work of fiction, captivates like a mystery and educates like a textbook.

The characters are immensely engaging, and as the plot thickened I found myself thinking, “Holy Toledo Batman, how are they going to get out of this mess?”

Along with Bill, Patty, Wes, John and team, I was learning the core principles of DevOps.  It’s like one of those recipes where they hide the vegetables.  What you’re reading is good for you, but tastes so good going down, that you didn’t even notice.  I learned so much about DevOps, and how ITSM can truly help the business win.

If you have a chance, read it — I know you’ll enjoy it as much as I did!

Since that time, there has been groundswell of interest in DevOps; some of my favorites;

  • Websites: www.devops.com
  • Certification Training:
  • Conferences:
    • The DevOps Enterprise Summit will assemble leaders of large, complex organizations who are adopting #DevOps, and who will be sharing their transformation stories.
    • They have announced speakers from GE Energy, Macy’s, Disney, Blackboard, Ticketmaster, Target, US Dept of Homeland Security, Nordstrom, Capital One, Raytheon, Barclays…
    • If you love heroic and courageous tales of DevOps transformations, this conference is for you!
    • Use promo code “ITSM20” for a 20% discount! (Expires 9/28)

Until your next trip to LisaLand… Happy Reading, Conferencing and Training!

ITSM Academy Presenting at Fusion

I think this is the 10th year in a row that at least one ITSM Academy team member has spoken at @itsmf_usa Fusion – #SMFUSION14 – event.  As Montgomery Gentry says; “That’s something to be proud of.”

This year, my business partner, Jayne Groll (@ITSM_Jayne) has been invited to present on two topics:

And Donna Knapp (@ITSM_Donna) will be co-presenting with Anthony Orr: Breakfast Briefing 01: How to Pass Your MALC Exam – If you are planning on becoming an #ITIL Expert, and you are attending Fusion, don’t miss this breakfast!

Until your next visit to LisaLand…Happy Conferencing!

ITIL is turning 25 this year…just like me, who knew! ;)

Guest Host Post – by Donna Knapp (@ITSM_Donna)

ITIL is turning 25 this year…just like me, who knew! 😉

ITILResearchIn honor of this milestone, AXELOS commissioned a study (The Importance of ITIL® – A Global View – 2014 and Beyond) to provide a global and independent assessment of the current perception of ITIL, engaging nearly 400 C-Level and medium tier service managers in key international regions across a range of industries.

One of the stated reasons that the study was commissioned is because ITIL’s benefits are being questioned in light of factors such as cloud computing, more advanced automation, and agile. The results of the study reaffirm ITIL’s value, particularly in the eyes of IT executives. In fact, according to the study, just under 70% of executives indicated that ITIL is becoming more important in light of these trends.

Other interesting results presented in the survey include:

  • 71% of those surveyed view ITIL as playing a tangible role in supporting the move to DevOps and Agile
  • ITIL 2011 adopters are more likely to see ITIL as growing in importance
  • 40% of non-2011 respondents plan to move to 2011 soon
  • Certification and training was deemed the most valuable resource (over, for example, the core books themselves)
  • Having said that…43% of respondents specified ‘too busy’ as their reason for not taking ITIL training (Lisa Note:  this is one of the many reasons ITSM Academy is now delivering live, virtual training and supplementing with our Learner Portal!)
  • We still have a ways to go, however…only 21% of the organizations surveyed had achieved ‘improved agility and flexibility in provisioning services’  through ITL (Agile Service Management to the rescue!)

Have I peaked your interest?

Click here to check out the complete study.

Until your next visit to LisaLand… Happy ITILing!