About mylisaland

Co-Founder and COO of ITSM Academy

The IT Operations Scenario: Preparing for the Bi-Modal Future

Please join us for January’s “Webucation”;  – Register

On Thursday, January 20, 2015, Jeff Brooks, Research Vice President at Gartner, Inc. will present:

The IT Operations Scenario: Preparing for the Bi-Modal Future
Often left tJan2015o flounder in the dungeon of IT, IT operations needs to break free from those traditional practices and become part of the organization’s growth. This will only occur through embracing current thoughts and practices around bimodal IT and creating an IT operations organization that will both renovate the core and exploit the new.

We will explore these key issues affecting I&O leaders:

  • What is the current state of IT operations?
  • What is the future state of IT operations?
  • What best practices and technologies will help us migrate from current state to future state?

Register Today

Until your next trip to LisaLand…Happy Learning!

Happy National Customer Service Week – October 6-10

This one is for you @ITSM_Donna (well, it’s actually From you too… LOL)

Knapp_smallOkay…two questions…

  1. How is it October?
  2. What are you doing for National Customer Service Week?

National Customer Service Week (NCSW), is held the first week in October each year and is designed to raise awareness of customer service and the vital role it plays within an organization. It is also an opportunity to say thank you to those who work in customer service for a job well done.

So to those of you who are customers / clients / learners / alumni of ITSM Academy… THANK YOU.

And to our talented, dedicated, loyal and hard-working teams… THANK YOU.  Each and every one of you plays an invaluable role in making ITSM Academy a place that is easy to do business with – and that’s something that makes us proud.  #ILoveMyTeam

PS – If you missed out on booking one of our customer service classes, it’s not too early to plan for next year! Customer Service Excellence for the Service Desk Professional is a perennial favorite.

Until your next trip to LisaLand…Happy Customer Service Week!

DevOps Enterprise Summit

I am very excited to be attending the DevOps Enterprise Summit 2014 in San Francisco, October 21-23.  #DOES14

DevOps Enterprise is THE event for people who are bringing Lean DevOps Enterpriseprinciples into the IT value stream while building DevOps and Continuous Delivery into their organization.

The conference assembles leaders of large, complex organizations who will be sharing their transformation stories.

They have announced speakers from: GE Energy, Macy’s, Disney, Blackboard, Ticketmaster, Target, US Dept of Homeland Security, Nordstrom, Capital One, Raytheon, Barclays and more.

If you love heroic and courageous tales of DevOps transformations, this conference is for you!

If you can join me and members of the #ITSMCrew then register using promo code “ITSM20” for a 20% discount!

So, it’s really weird/sad/strange to not be attending itSMF Fusion (for the first time in 11 years!) but I am very excited to learn from these awesome organizations, make new friends and see my amigos who are attending.

Until your next trip to LisaLand…Happy Conferencing!

Continual Professional Development (CPD) to support ITIL®

AXELOS, the ITIL® Accreditor, has recently announced they are working on a Continual Professional Development (CPD) service to support the AXELOS Global Best Practice Portfolio including ITIL.

From their press release…

“The CPD programme will create and establish lifelong personal brand value by enabling individuals to stay current in their knowledge and protect the investment they have made in the AXELOS Global Best Practice qualifications. This best of breed service is designed to be truly customer centric – tailoring professional development to individual needs and allowing an individual to learn in a way that best suits them.”

Read More

We will keep you posted as we continue to learn more about their plans.

Until your next trip to LisaLand…Happy Learning!

Lean Solutions  – Agile Transformation at the United States Postal Service

OctoberWe are pleased to announce that next month’s webinar is another practitioner presentation!

Please join us for; Lean Solutions  – Agile Transformation at the United States Postal Service.  – Register

On Thursday, October 16, Mark Mittelman, United States Postal Service presents USPS’s story of Agile Transformation.

The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace.  The Postal Service implemented the Agile methodology, replacing the traditional waterfall methodology to improve project communication, increase customer satisfaction, realize business benefits quickly, and improve overall quality.  Please join us as Mark outlines the challenges Postal faced before using Agile, how Agile has been implemented across the enterprise, lessons learned, benefits and where they are headed next with Agile Transformation.

Register Today

Until your next trip to LisaLand…Happy Learning!

DevOps Resources

In the last 2 years, there has been groundswell of interest in DevOps; some of my favorites;

  • Websites: www.devops.com
  • Certification Training:
  • Conferences: #DOES14
    • The DevOps Enterprise Summit will assemble leaders of large, complex organizations who are adopting #DevOps, and who will be sharing their transformation stories.
    • They have announced speakers from GE Energy, Macy’s, Disney, Blackboard, Ticketmaster, Target, US Dept of Homeland Security, Nordstrom, Capital One, Raytheon, Barclays…
    • If you love heroic and courageous tales of DevOps transformations, this conference is for you!
    • Use promo code ITSM20 for a 20% discount!

Until your next trip to LisaLand… Happy Reading, Conferencing and Training!

The Phoenix Project – I Still Love It!

PartsUnlimitedLast night, I spoke with Gene Kim – @RealGeneKim – author, evangelist and all-around wonderful person.  In the course of the conversation, we spoke about the impact the book, “The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win” has had on our industry. Gene – our webinar was over two years ago – August 2012!

Looking back on my notes, here is what I said at the time.

There are only a handful of books that have a permanent location in my office bookshelf, and this is one of them. It’s a fantastic book that reads like a work of fiction, captivates like a mystery and educates like a textbook.

The characters are immensely engaging, and as the plot thickened I found myself thinking, “Holy Toledo Batman, how are they going to get out of this mess?”

Along with Bill, Patty, Wes, John and team, I was learning the core principles of DevOps.  It’s like one of those recipes where they hide the vegetables.  What you’re reading is good for you, but tastes so good going down, that you didn’t even notice.  I learned so much about DevOps, and how ITSM can truly help the business win.

If you have a chance, read it — I know you’ll enjoy it as much as I did!

Since that time, there has been groundswell of interest in DevOps; some of my favorites;

  • Websites: www.devops.com
  • Certification Training:
  • Conferences:
    • The DevOps Enterprise Summit will assemble leaders of large, complex organizations who are adopting #DevOps, and who will be sharing their transformation stories.
    • They have announced speakers from GE Energy, Macy’s, Disney, Blackboard, Ticketmaster, Target, US Dept of Homeland Security, Nordstrom, Capital One, Raytheon, Barclays…
    • If you love heroic and courageous tales of DevOps transformations, this conference is for you!
    • Use promo code “ITSM20” for a 20% discount! (Expires 9/28)

Until your next trip to LisaLand… Happy Reading, Conferencing and Training!