I think this is the 10th year in a row that at least one ITSM Academy team member has spoken at @itsmf_usa Fusion – #SMFUSION14 – event.  As Montgomery Gentry says; “That’s something to be proud of.”

This year, my business partner, Jayne Groll (@ITSM_Jayne) has been invited to present on two topics:

• Session 606: Practical Problem Management: The Courage to Ask “Why?”
  • Tuesday, October 21 at 2:45 pm
• Session 704: Expert Focus: Practical DevOps
  • Co-presenting with Brandon Gillis, VP, Cloud Infrastructure Engineering
    The Bank of New York Mellon, on Wednesday, October 22 at 9:00 am

And Donna Knapp (@ITSM_Donna) will be co-presenting with Anthony Orr: Breakfast Briefing 01: How to Pass Your MALC Exam – If you are planning on becoming an #ITIL Expert, and you are attending Fusion, don’t miss this breakfast!

Until your next visit to LisaLand…Happy Conferencing!