The Fish Stinks from the Head Down

3014736-inline-boss-vs-leader-1Boy, that’s an expression that can put the fear into any leader. Sometimes it can be exhausting to try and keep a positive mental attitude at all times. And yes, I let the negativity creep in, and Hurricane Lisa can hit LisaLand and do some serious devastation.

But then I remember, “The fish stinks from the head down”…. and if I want my corporate culture to be positive, energizing and happy, then I need to lead by example.

In a leadership training class, I learned that my leadership style is that of a Servant Leader.

Now please forgive me for quoting from Wikipedia, but the current definition available is a concise and informative;

Servant leadership is both a leadership philosophy and set of leadership practices. Traditional leadership generally involves the accumulation and exercise of power by one at the “top of the pyramid.” By comparison, the servant-leader shares power, puts the needs of others first and helps people develop and perform as highly as possible.

If this topic is of interest to you, Forbes has a great article titled,  Why Isn’t Servant Leadership More Prevalent?

In it, they site the example of, “Max De Pree’s leadership at Herman Miller, as expressed in his book, Leadership is an Art, that emphasizes the importance of love, elegance, caring, and inclusivity as central elements of management”.

Now, I’m not claiming to be anywhere near the leader that Mr. De Pree is, but I like the man’s style!

For you leaders out there – and everyone, everywhere, is a leader in my book – remember, the fish stinks from the head down. If you are being a stinky brat, you are infecting everyone around you. So just stop, take a deep breath, put a smile on your face, and remember all the things (and people) you are grateful for, and who look to you for leadership.

Until your next trip to LisaLand…Happy Thoughts!

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Fusion 13 – Top 10 Take Homes

The ITSM Academy team who attended Fusion (Jayne, Lisa, Donna, Mike and Chantell) each contributed our top 2 take homes from this Fantastic conference…. for your reading pleasure….view the slide deck 😉

Also view our video’s on ITSM Academy’s YouTube Channel:

And read Jayne’s blog, Introducing the First Service Management Congress!

Until your next trip to LisaLand…Happy Reading! (and viewing)

The Beauty of Buying

Once, many (many) years ago, I heard or read a sentence that has had a powerful impact on my professional life.  I’m sorry I don’t remember where it came from, because I would love to give credit where it is due, but I just don’t remember….

But the truth in this sentence is powerful in its simplicity.  “People love to buy stuff, but they hate being sold to”.

Think about that for a moment.  Close your eyes and recapture the excitement you felt the last time that you purchased something you were excited about.  The adrenaline rush you got when you made the “buy” decision.  I don’t care if it was a new purse, a car, a techno-gadget, etc.

Now, rethink that experience if you were being hounded by a sales person, who was trying to shove it down your throat.  You might not have purchased it.  If you did, their bad actions would have diminished the thrill of the purchase.

Our Vision at ITSM Academy is, “To be the first call every ITSM professional makes when contemplating training”.

Our Mantra, “It’s easy to buy from us”.

I think you see where I’m going with this.

For those lucky enough to have jobs centered on helping folks buy stuff – when done correctly – we get to share in their purchase high.  As an added bonus for us here at the Academy, we get to assist them in buying something that will actually help improve their jobs.  Even better, when they take the best practices back and start the cultural change needed to morph their IT shops into a service organization, we have the ability to positively impact thousands of people each year. 

How cool is that?  #ILoveMyJob

And all of us are sales people.  Even if your job has nothing to do with sales or marketing, you spend part of your day selling something to someone.  Whether it a new idea to your boss, convincing your husband to try a new restaurant, your kids to eat their vegetables, (I could go on and on, but I won’t).  I am convinced that there is at least one daily interaction in everyone’s life, where you are selling to someone.  So remember, don’t sell it to them, help them buy it 😉

Until your next trip to LisaLand…Happy Buying!

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Welcome to LisaLand

People often say to me, “you should write a book”. As a matter of fact, three peers at the itSMF Fusion conference said it to me this week. And of course, my immediate reaction is, “I don’t have time to write a book”… and I don’t. But, one of our keynote speaker’s – Cindy Solomon – talked about courage. And I realized, I can be courageous and start a blog. It’s not a book, but I think my random moments of inspiration are better suited to short blogs anyway – LOL.

The plan is to write about the things I know… process improvement, motivating teams, using humor and storytelling skills to foster relationship, etc.

Check out my professional profile and connect with me on LinkedIn.

#ILoveMyJob

LisaLand